Refund policy
Refund and Return Policy
Thank you for shopping for your next adventure with us. Please read this policy carefully before placing your order. By making a purchase on our website, you agree to the terms outlined below.
All Sales Are Final
Due to the custom, handcrafted, and collectible nature of our products, all sales are strictly final. Once an order is placed and processed, it cannot be canceled, modified, or refunded.
No Refunds for Change of Mind
We do not offer refunds, returns, or exchanges if you change your mind, decide you no longer want the item, or if you misinterpreted the product descriptions. We provide detailed descriptions, high-quality images, and clear specifications for our items so you can make an informed decision before purchasing. Please review your cart carefully before completing your checkout.
Damaged or Defective Items (30-Day Replacement Warranty)
We take immense pride in our craftsmanship and carefully inspect and pack every order to ensure it arrives in mint condition. However, if your item is damaged during transit or possesses a clear manufacturing defect, we will gladly make it right with a replacement.
To qualify for a free replacement, you must meet the following criteria:
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You must contact us within 30 days of the delivery date.
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You must provide your order number and clear photographic or video evidence showing the damage or defect.
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The item must be unused and in the same condition that you received it.
Please note that we only replace items if they are defective or damaged upon arrival. We do not issue monetary refunds under any circumstances; we only offer a direct replacement exchange for the exact same item.
How to Request a Replacement
If your item arrived damaged and you need a replacement, please email our support team directly at:
📩 indyjones0712@outlook.com
In your email, please include:
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Your Full Name and Order Number.
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A brief description of the issue.
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Clear photos or a short video showing the damaged product and its packaging.
Once we review and approve your request, we will arrange for a brand-new replacement to be shipped out to you at no extra cost.
Shipping Costs for Returns
If a return of the damaged item is deemed necessary by our team for inspection, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us
For any questions, clarifications, or support regarding your order, please reach out to us at indyjones0712@outlook.com. Our team is here to assist you.